AI tool for analyzing qualitative customer feedback.

Powered by GPT-4, our platform offers product teams the fastest and most efficient way of discovering customer needs, and pain points.

7-day free trial.

No credit card required.

“BetterFeedback takes the hassle out of organizing and analyzing our customer feedback from Intercom. It helps us better understand customers and make informed decisions that increase conversions and sales.”
Kamil Drazkiewicz,
Founder & CEO at LiveSession

Before switching to BetterFeedback.

Feedback is scattered across different tools.
It’s time consuming to find out what customers need.
It’s tough to see where things stand.
People are stressed.

After switching to BetterFeedback.

Feedback is organized in one place.
You’re able to quickly get insights from the feedback.
It’s clear what your customers need.
Better decisions are made.

How does it work?

Analyze qualitative customer feedback, all without worrying about anything, in just a few, quick steps. And, if you get stuck, our support is always on hand to help you get things up and running.

Organize customer feedback in one place.

Connect to most tools, Intercom, Zendesk, HelpScout or anything with a Zapier integration. BetterFeedback empowers you to work with all of your data sources seamlessly in one app.

BetterFeedback - Feedback

BetterFeedback - AI Assistant

Ask real questions. Get complete answers.

With BetterFeedback’s ChatGPT-like AI chatbot powered by GPT-4, you can ask questions – short, long or anything in between, and get complete answers in seconds based on your data. Tired of spending hours reading and analyzing the conversations and reviews over and over? Chat with our AI Assistant!

Discover new opportunities and trends.

See a visual overview of the most important customers’ issues, requests and pain points.

BetterFeedback - Insights

Features

Here’s all the goodness we have to offer

Sentiment analysis

Detect positive or negative feelings in text.

Analysis

Qualitative feedback analysis helps you analyze the user feedback data and make better design decisions.

Automatic topics discovery

Our AI-powered automatic topic discovery feature analyzes all messages and extracts relevant topics, so you can easily identify and understand the key topics and issues being discussed.

Trends

The trend view will show you what your users are talking about now.

Integrations & Data sources

Use our integrations to pull feedback from 3rd party apps or simply upload a CSV file.

Advanced Security

Customer data is stored in multi-tenant datastores. We have individual datastores for each customer.

“BetterFeedback has proven to be an invaluable tool for our team. Thanks to its capabilities, we can quickly and easily track conversations related to cancellations or payment errors over a period of time. This has given us a level of insight we never had before and has helped us improve our customer experience tremendously.”
Michal Sadowski,
Founder & CEO at Brand24