Qualitative customer feedback analysis tool.Understand what your customers need.

The fastest way for product teams to discover what customers think, want, and have issues with.

7-day free trial.

No credit card required.

“BetterFeedback takes the hassle out of organizing and analyzing our customer feedback from Intercom. It helps us better understand customers and make informed decisions that increase conversions and sales.”
Kamil Drazkiewicz,
Founder & CEO at LiveSession

Before switching to BetterFeedback.

Feedback is scattered across different tools.
It’s time consuming to find out what customers need.
It’s tough to see where things stand.
People are stressed.

After switching to BetterFeedback.

Feedback is organized in one place.
You’re able to quickly get insights from the feedback.
It’s clear what your customers need.
Better decisions are made.

Organize customer feedback in one place.

Connect to most tools, Intercom, Zendesk, HelpScout or anything with a Zapier integration. BetterFeedback empowers you to work with all of your data sources seamlessly in one app.

BetterFeedback - Feedback

BetterFeedback - Analysis

Turn customer feedback into insights.

With BetterFeedback’s Google-like app, you can ask questions in plain English and get insights in seconds based on your customer feedback, not guesses. Tired of spending hours reading and analysing the tickets over and over? Start with BetterFeedback!

Discover new opportunities and trends.

See a visual overview of the most important customers’ issues and requests.

BetterFeedback - Trends

Features

Here’s all the goodness we have to offer

Sentiment analysis

Detect positive or negative feelings in text.

Analysis

Qualitative feedback analysis helps you analyze the user feedback data and make better design decisions.

Weekly Reports

Receive a weekly report that includes top trending tags and sentiment summary of your users’s feedback.

Automatic tagging

Automatic tagging means you don’t spend time tagging reviews, chat conversations. All your messages are automatically tagged with the information you’re most interested in sharing.

Trends

The trend view will show you what your users are talking about now.

Advanced Reports (soon)

Extract hidden groups from the feedback and summarize it weekly.

CSV file upload

Import CSV files that allows you to add and update data stored in BetterFeedback.

Integrations

Use our integrations to pull feedback from 3rd party apps.

Advanced Security

Customer data is stored in multi-tenant datastores. We have individual datastores for each customer.

“BetterFeedback is one of the most interesting promising new technology projects. I’m keeping my fingers crossed.”
Michal Sadowski,
Founder & CEO at Brand24