Changelog

Over the past few months, our team has dedicated itself to significantly enhancing our application. We are thrilled to unveil some significant updates to provide deeper insights and more control over your data analysis process.

Sentiment Analysis

Introducing the Sentiment Analysis feature, a powerful tool designed to help you gauge the emotions behind your users' feedback.

With this addition, you can now effortlessly analyze and understand your audience's sentiments, providing valuable insights into their feelings and perspectives.

Topic Analysis

We've refined our Topic Analysis feature in response to our valuable feedback.

Our enhanced algorithm now automatically extracts topics from your data upon connection with your data source or through CSV file uploads.

This streamlined process ensures a more efficient and accurate analysis of your data.

Furthermore, we've introduced the capability to customize your topic analysis.

You can now add or remove topics at your discretion, allowing you to tailor your analysis to focus on the information most relevant to your needs.

These updates are part of our ongoing commitment to improve user experience and functionality.

We're excited for you to explore these new features and look forward to your feedback.

Introducing Conversational AI Chatbot Powered by GPT-4

We are thrilled to announce the latest update to our platform, which includes the integration of a state-of-the-art conversational AI chatbot powered by cutting-edge GPT-4 technology and Weaviate vector database.

This exciting new feature will revolutionize how users interact with customer feedback data.

Now, users can effortlessly ask questions about their feedback data and get instant answers, just like a personal assistant.

Currently, in the beta version, the chatbot answers questions based on your customer feedback data, allowing it to provide insightful and accurate responses to user queries.

With natural language processing capabilities, users can quickly ask questions in plain language and receive comprehensive responses in a way new Bing or ChatGPT works.

This integration marks a major milestone for our platform and will help our users better understand their customers' needs and preferences.

So why wait? Try our new chatbot feature today, and let us know your feedback!

A New Version of BetterFeedback

We are thrilled to announce the release of a completely new version of our platform, including a revamped user interface and significant changes to how we analyze and visualize customer feedback insights.

The updated interface features a cleaner, more modern design, improved navigation, and enhanced data visualization features.

One significant improvement is introducing topics corresponding to the main pain points and categories extracted from customer feedback. These topics will help users quickly identify and prioritize their business's most pressing issues.

Additionally, we have replaced the manual creation of tags with auto-detected topics. All incoming data is analyzed, and the tool extracts the topics automatically, eliminating the need for manual tag creation - You upload the data and get all the insights.

These changes will significantly enhance our platform's value to users, and we are excited to hear your feedback.

New Slack Data Source

We've integrated Slack as a data source. You are now able to pull the existing messages from private or public channels by either fetching them one time from the specific channels or pushing only the messages you want using the Slack Shortcut menu.

Intercom Data Source Enhancements

The Intercom data source no longer requires tagging conversations with the "betterfeedback" tag. Instead, all the new messages will be automatically sent to BetterFeedback.

Additionally, we've added support for the conversations' replies. Thanks to that, you are able to analyze whole Intercom conversations, including replies. Previously, we were pulling only the first message from the conversation.

Fixes & improvements

• Fixed sending weekly email digests.
• Added current plan details and usage on the Billing page.

Semantic Search

We've integrated the vector database with BetterFeedback to make use of the full power of the semantic search to create more accurate feedback analyses.

Read more about it in our blog post.

Fixes & improvements

• The headers in uploaded CSV files are no longer case-sensitive (Content, Content Created At, etc.).
• Added new email messages about the expiring trial.
• Fixed timeout issues.
• Fixed random stoppage of CSV file upload processing.

Feedback ratings

We've added support for feedback ratings (a star score from 1 to 5 stars) which usually appear in the reviews.

Feedback filters

We've added new filters to the Feedback and Analysis. It's sometimes useful to filter out feedback by sentiment or rankings and analyze specific feedback based on the criteria you need.

Fixes & improvements

• Replaced the "Top Tag" pie chart with a horizontal bar chart to better visualize top tags by different sources and ratings.
• Clicking on a tag in the "Top Tag" chart will display a list of feedback by that tag.
• Fixed timeout issues when auto-tagging feedback.

Top tags chart by percent of notes and source

We've added a chart with the top tags by percent of notes and source to immediately determine which tags outperform the most.

From various data sources (e.g., CSV file, ProductReview, etc.), it's possible to determine the percentage of reviews based on a specific tag (e.g., good delivery).

Fixes & improvements

• Sort trending tags in the tooltip in descending order.
• Preview the full note in the list of notes under the analysis.
• Renamed Trends page to Reports.

Weekly Email Digests

We've added weekly email digests with the top 3 trending tags and sentiment analytics to better understand the customer feedback week by week.

Analyses based on filtered feedback

You can create analyses based on the filtered feedback. You can filter out feedback for a specific tag or source and create an analysis based on that filtered feedback.

Fixes & improvements

• Improved the user interface of the "New analysis" modal.
• Always display the "+Add tag" option in the note details.

Feedback filters

We've added filters to the Feedback. It can sometimes be useful to filter out feedback for a specific tag, or source. You can combine, modify, and search filters.

Tag & Tag Groups colors

You can change the color of tags and tag groups to better visualize them in charts.

Fixes & improvements

• Improved the styles of the "New analysis" modal.
• Open the "New analysis" modal using the "Cmd + k" shortcut on the keyboard.
• Improved and fixed the onboarding guide.
• It's possible to manually delete the feedback notes.
• Pagination will not show up when there are less than 10 items in the table.
• Fixed an issue when connecting data sources.
• Improved the flow of Intercom data source connection.
• Display recent analyses on the Home page.
• Wrap tags in the Analyses table.
• Set pointer cursor on feedback note.

Intercom integration

Integrate BetterFeedback with Intercom and determine what your customers think and feel about your products in seconds.

The app will automatically route any conversation that contains the "betterfeedback" tag to your BetterFeedback account.

The BetterFeedback app in Intercom enables your teams to:

• Quickly find insights based on your qualitative customer feedback just by asking questions in plain English, e.g., "What are the issues with the availability?".
• Automatically tag messages sent to BetterFeedback.
• See the sentiment analysis for every message.
• See the trending tags.

Find out more.

Identify trends in collected feedback

It's super useful when you want to see a visual overview of the most important customers' issues and topics.

User interface improvements

We've improved the user interface, so it's more intuitive and user-friendly.