New updates and improvements to BetterFeedback.
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Apr 29, 2022
We've added support for feedback ratings (a star score from 1 to 5 stars) which usually appear in the reviews.
We've added new filters to the Feedback and Analysis. It's sometimes useful to filter out feedback by sentiment or rankings and analyze specific feedback based on the criteria you need.
Apr 1, 2022
We've added a chart with the top tags by percent of notes and source to immediately determine which tags outperform the most.
From various data sources (e.g., CSV file, ProductReview, etc.), it's possible to determine the percentage of reviews based on a specific tag (e.g., good delivery).
Mar 11, 2022
We've added weekly email digests with the top 3 trending tags and sentiment analytics to better understand the customer feedback week by week.
You can create analyses based on the filtered feedback. You can filter out feedback for a specific tag or source and create an analysis based on that filtered feedback.
Feb 24, 2022
We've added filters to the Feedback. It can sometimes be useful to filter out feedback for a specific tag, or source. You can combine, modify, and search filters.
You can change the color of tags and tag groups to better visualize them in charts.
Jan 28, 2022
Integrate BetterFeedback with Intercom and determine what your customers think and feel about your products in seconds.
The app will automatically route any conversation that contains the "betterfeedback" tag to your BetterFeedback account.
The BetterFeedback app in Intercom enables your teams to:
Find out more.
It's super useful when you want to see a visual overview of the most important customers' issues and topics.
We've improved the user interface, so it's more intuitive and user-friendly.