Changelog

Actionable Insights

Survey responses now go beyond transcripts. Each individual response includes a structured set of insights designed to help you act immediately:

• Conversation summary — a clear, concise recap of what the respondent said.
• Recommendations — practical suggestions on how to respond or follow up.
• Business impact — contextual assessment of how the feedback might affect retention, revenue, or product decisions.
• Next steps — clear actions your team can take, right inside the UI.
• Sentiment with confidence scores — see not only whether feedback was positive, negative, or neutral, but also how confident the system is in that classification

These insights are visible alongside each survey response, so you can quickly scan what matters, prioritize actions, and close the feedback loop without needing to read through every detail.

Improved Voice Mode Flow

We’ve refined the voice survey experience to make it smoother and less confusing for participants, ensuring more natural and consistent conversations.

Faster Agent Performance

Your surveys now start instantly. We’ve optimized agent performance so respondents no longer experience delays before the first question.