Changelog
New updates and improvements to BetterFeedback.
Intelligent Follow-up Questions

🤖 Intelligent Follow-up Questions
Your AI agents are now smarter at digging deeper when it matters most.
They can automatically ask targeted follow-up questions when a response needs more clarity, such as:
- Strongly emotional feedback (very positive or negative)
- Vague or uncertain answers (“maybe”, “not sure”)
- Negative sentiment on key business questions (e.g. recommendations, future purchases)
- Short or incomplete responses to complex topics
- Mentions of specific problems or issues
Follow-ups are limited to 2 per main question and won’t be asked if the participant seems rushed or disengaged — keeping the flow natural and respectful.
In your responses, follow-up questions are highlighted, making them easy to distinguish from main survey questions in both the UI and analytics.
This way, you capture richer, more contextual feedback without overwhelming respondents.