Understanding Employee Sentiment with Conversational Surveys

Every successful organization understands the importance of employee well-being and satisfaction. After all, employees are as vital to your success as your customers. A great way to gather this information is through conversational surveys. These AI-powered conversations can help you identify potential issues and highlight both positive and negative aspects of your work environment.

What is an Employee Survey?

An employee survey is a method for collecting and assessing employee feedback on various topics. These topics can include employee experience, career goals, management team feedback, and internal communications. It's an effective way to gather concrete data from your workforce.

Conversational surveys also provide a safe space for employees to express their opinions freely. The adaptive nature of the AI agent ensures that questions are relevant and follow-up questions can dig deeper, creating a more natural and insightful dialogue.

21 Key Questions for Your Employee Surveys

To effectively gather data, consider using a range of question formats. Present statements and ask employees to rate their agreement on a scale, or use open-ended questions to encourage honest opinions. Here are 21 questions to consider incorporating:

  1. I understand how my role supports the company's success.
  2. The office workspace suits the work I do.
  3. I see myself working at this organization for multiple years.
  4. My supervisor takes the time to listen to me.
  5. I believe I am paid fairly, considering my effort, skills, and experience.
  6. I'm looking for roles outside the company.
  7. The working conditions are adequate for my role.
  8. What can the company do to improve?
  9. How would you describe the level of challenge you have at work?
  10. Do you think you are being judged fairly by your managers?
  11. Do you get the help you need when you feel stressed at work?
  12. Is there any kind of bullying going on in the office?
  13. Do you feel like part of a team?
  14. Do you often feel you have to make up for someone else's lack of work ethic?
  15. Would you like to receive any training from management? If so, please explain.
  16. Do you think you have a good work-life balance?
  17. What motivates you at work?
  18. Do you think you are more of a leader or a follower?
  19. What do we do better than a year ago?
  20. Is there anything you would like to propose for positive change?
  21. Is there anything else you want to mention?

Unlock Deeper Insights with BetterFeedback

Using a conversational surveys platform like BetterFeedback can significantly enhance the quality and quantity of feedback you receive. Here's how:

  • Higher Response Rates: Experience roughly 3x higher completion rates.
  • Improved Data Quality: Achieve approximately 10x higher response quality through AI-driven, adaptive dialogue.
  • Instant Analysis: Benefit from instant AI-analyzed summaries and sentiment analysis.
  • Multilingual Support: Automatically support 30+ languages.
  • Real-Time Tracking: Monitor responses in real-time.

BetterFeedback makes launching surveys quick and easy. With goal-based creation, templates, and AI question suggestions, you can launch a conversational survey in about 60 seconds. Share your survey via a link or embed it directly on your website or app.

Conversational surveys are more than just a data collection tool; they're a way to show your employees that their voices matter. By using BetterFeedback, you create an environment where employees feel heard, valued, and motivated to contribute their best.