Have you ever wondered why organizations rely so heavily on feedback? It allows them to gather extensive insights and make data-driven decisions. Collecting feedback from various stakeholders within the business is an excellent way to strengthen any company’s overall performance.
One effective approach to gathering comprehensive feedback is through 360-degree conversational surveys.
What is a 360-Degree Conversational Survey?
A 360-degree conversational survey is a method of gathering feedback from multiple sources and anonymously evaluating them for more accurate results. Unlike static questionnaires, conversational surveys feel more like a natural dialogue. With BetterFeedback, you can launch goal-based surveys in about 60 seconds.
This approach provides a comprehensive view of strengths and areas for improvement. BetterFeedback's AI agents ask smart, human-like follow-up questions that greatly improve the quality of responses, leading to roughly 10x higher quality and 3x higher completion rates.
This includes feedback from managers, customers, and peers. With this information, a company can easily identify its strengths and weaknesses, and improve teamwork quality.
Benefits of 360-Degree Conversational Surveys
360-degree conversational surveys enable the creation of dynamic timelines of user feedback, providing visual data analytics. By analyzing this data, organizations can gain valuable insights for follow-up actions.
Key benefits include:
- Improved employee engagement
- Better performance management
- Enhanced communication skills
Receiving well-rounded feedback improves employee performance by providing clear direction based on comprehensive results. With BetterFeedback's instant AI-analyzed summaries and sentiment analysis, you can quickly grasp the key takeaways from the feedback received.
Essential Questions for Your 360-Degree Surveys
Selecting the right questions is crucial for shaping the outcome of your conversational survey. The questions should be tailored to the specific audience and designed to gather feedback on performance.
Here are some example questions categorized by the target audience:
Leadership Assessment Questions
Initiating feedback with leaders is key to addressing deficiencies and improving existing systems. These questions gather data about leaders and their impact:
- Are they effective at meeting deadlines?
- How does this leader achieve positive outcomes?
- How would you describe their interactions with co-workers?
- Do they proactively seek practical solutions to workplace issues?
- Do you feel comfortable sharing ideas with them?
- Does this leader uphold the organization’s values and mission?
- Is this person a good listener?
Management Feedback Questions
Managers act as a bridge between the company and its employees, making their interpersonal skills crucial. These questions help assess their managerial capabilities:
- Does the manager actively work towards achieving team goals?
- Do they appreciate each team member?
- Can the manager motivate the team?
- How well does the manager handle stressful situations?
- Does the manager foster an environment open to new ideas?
- Do you believe the manager values your career goals?
General Management Assessment Questions
Effective management is vital for any organization's success. These questions gauge perceptions of the management team:
- Does management effectively communicate performance objectives?
- Does management handle conflicts professionally?
- Are management decisions and explanations clear?
- Do you think management values your contributions?
- How open-minded is the management team?
Peer Feedback Questions
Peer feedback helps employees stay connected with management and promotes personal growth. Consider these questions:
- How well does this person adapt to changes?
- What management skills does this person demonstrate?
- What are their key strengths in contributing to the company’s success?
- How effectively do they represent our corporate values?
- What should they start doing to improve?
- Are they attentive to others’ needs?
Self-Evaluation Questions
Understanding an employee's motivations and feelings toward their work can significantly improve performance. These questions can help uncover those insights:
- What kind of work environment helps you be most effective?
- What motivates you in your work?
- Which job duties do you enjoy most?
- What do you appreciate most about working here?
- What kind of professional development is important to you?
- Do you feel comfortable discussing concerns with us?
Employee Feedback Questions
Use these questions to gain insight into the daily working environment and employee experiences:
- What are your primary responsibilities?
- How long have you been in this role?
- How satisfied are you with your job?
- How content are you with the company overall?
Creating Your Conversational Survey with BetterFeedback
BetterFeedback makes it easy to gather feedback, identify weaknesses, and understand team sentiment. With its intuitive platform, you can quickly set up effective 360-degree conversational surveys.
1. Start with a Goal-Based Template or from Scratch
Begin by selecting a pre-designed template or creating a survey from scratch based on your specific goals. BetterFeedback’s goal-based survey creation helps you launch surveys in ~60 seconds.
2. Customize Your Questions
Choose the right mix of open-ended and scaled questions. Open-ended questions provide in-depth insights, while scaled questions offer quicker quantitative data. BetterFeedback's AI question suggestions can provide helpful prompts.
3. Design Your Conversational Experience
Customize the survey's appearance to match your brand.
4. Share and Distribute Your Survey
Carefully review your survey for any errors, then share it with your target audience. BetterFeedback supports distribution via link or embedded widget.
Key Takeaways
360-degree conversational surveys are a powerful tool for gathering comprehensive feedback and driving organizational improvement. The key is to tailor your questions to each audience and use a conversational format to get the best results.
BetterFeedback helps you create and deploy these surveys quickly and easily. Try it today and see how it can transform your feedback process.
